Return & Refund Policy

At Binduxi Jewellers, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the nature of jewellery products, returns are accepted only in the following cases:

• The product received is damaged

• The product received is defective

• The product received is incorrect (wrong item delivered)

To be eligible for a return:

• The return request must be raised within 48 hours of delivery.

• The product must be unused, unworn, and in its original packaging with all tags, invoice, and certificates (if any) intact.

• A clear unboxing video or images may be required as proof.

❌ Returns will NOT be accepted for:

• Change of mind

• Slight color/design variations (as product images may differ due to lighting or screen resolution)

• Products damaged due to misuse or mishandling by the customer

How to Request a Return

To initiate a return, please contact us at:

Email: daxesh@binduxijewellers.in

Include the following details:

• Order ID

• Reason for return

• Images or video of the product (mandatory for damaged/incorrect items)

Our team will review the request and respond within 2–3 business days.

Return Shipping

• If the return is approved due to a mistake from our side (damaged or wrong product), return shipping will be arranged or reimbursed by Binduxi Jewellers.

• If the return is approved for any other valid reason, return shipping charges (if any) will be borne by the customer.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of the refund.

Approved Refunds

• Refunds will be processed within 5–7 business days after successful inspection.

• Refund will be credited within 5 to 7 bussines days to the original payment method.

• Refunds will be credited to the original mode of payment.

Cash on Delivery (COD) Orders

• For COD orders, refunds will be processed via bank transfer or UPI.

• Customers must provide correct bank/UPI details to process the refund.

• Refund timelines for COD orders are 5–7 business days after approval.

Non-Refundable Items

The following are not eligible for return or refund:

• Shipping charges (including COD charges)

• Products purchased during sale, clearance, or special offers, unless received damaged or incorrect

All shipping costs levied by the seller or platform owner are non-refundable.

Cancellations

• Orders can be cancelled only before dispatch.

• Once the order is shipped, it cannot be cancelled.

• Refunds for cancelled orders (if eligible) will be processed within 5–7 business days.

Delayed or Missing Refunds

If you have not received your refund after approval:

• Check with your bank or payment provider

• Contact us at daxesh@binduxijewellers.in

Policy Updates

Binduxi Jewellers reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: daxesh@binduxijewellers.in
Website: https://binduxijewellers.in

Return & Refund Policy

At Binduxi Jewellers, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the nature of jewellery products, returns are accepted only in the following cases:

• The product received is damaged

• The product received is defective

• The product received is incorrect (wrong item delivered)

To be eligible for a return:

• The return request must be raised within 48 hours of delivery.

• The product must be unused, unworn, and in its original packaging with all tags, invoice, and certificates (if any) intact.

• A clear unboxing video or images may be required as proof.

❌ Returns will NOT be accepted for:

• Change of mind

• Slight color/design variations (as product images may differ due to lighting or screen resolution)

• Products damaged due to misuse or mishandling by the customer

How to Request a Return

To initiate a return, please contact us at:

Email: daxesh@binduxijewellers.in

Include the following details:

• Order ID

• Reason for return

• Images or video of the product (mandatory for damaged/incorrect items)

Our team will review the request and respond within 2–3 business days.

Return Shipping

• If the return is approved due to a mistake from our side (damaged or wrong product), return shipping will be arranged or reimbursed by Binduxi Jewellers.

• If the return is approved for any other valid reason, return shipping charges (if any) will be borne by the customer.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of the refund.

Approved Refunds

• Refunds will be processed within 5–7 business days after successful inspection.

• Refunds will be credited to the original mode of payment.

Cash on Delivery (COD) Orders

• For COD orders, refunds will be processed via bank transfer or UPI.

• Customers must provide correct bank/UPI details to process the refund.

• Refund timelines for COD orders are 5–7 business days after approval.

Non-Refundable Items

The following are not eligible for return or refund:

• Shipping charges (including COD charges)

• Products purchased during sale, clearance, or special offers, unless received damaged or incorrect

All shipping costs levied by the seller or platform owner are non-refundable.

Cancellations

• Orders can be cancelled only before dispatch.

• Once the order is shipped, it cannot be cancelled.

• Refunds for cancelled orders (if eligible) will be processed within 5–7 business days.

Delayed or Missing Refunds

If you have not received your refund after approval:

• Check with your bank or payment provider

• Contact us at support@binduxijewellers.in

Policy Updates

Binduxi Jewellers reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: daxesh@binduxijewellers.in
Website: https://binduxijewellers.in