At Binduxi Jewellers, customer satisfaction is very important to us. Please read our Return & Refund Policy carefully before making a purchase.
Return Eligibility Customers may request a return within 7 days of receiving the product.
Returns are accepted only in the following situations:
• The product received is damaged • The product received is defective • The wrong product was delivered
To be eligible for a return:
• The return request must be raised within 7 days of delivery • The product must be unused, unworn, and in its original packaging • All tags, invoice, and certificates (if any) must be intact • Clear photos or an unboxing video may be required for verification
Returns will not be accepted in the following cases:
• Change of mind after purchase • Slight color or design variations due to lighting or screen resolution • Products damaged due to misuse or mishandling by the customer
How to Request a Return To initiate a return request, please contact us at:
• Order ID • Reason for return • Images or video of the product
Our team will review your request and respond within 2–3 business days.
Return Shipping Cost Return shipping costs are the responsibility of the customer unless the product received is damaged, defective, or incorrect. In such cases, Binduxi Jewellers will arrange or reimburse the return shipping cost.
Refund Process Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days after successful inspection.
Refunds will be credited to the original method of payment used during purchase.
Cash on Delivery (COD) Orders For Cash on Delivery orders, refunds will be processed via bank transfer or UPI. Customers must provide correct bank or UPI details to receive the refund.
Non-Refundable Items The following items are not eligible for refund:
• Shipping charges (including COD charges) • Products purchased during sale, clearance, or promotional offers unless damaged or incorrect
Order Cancellation Orders can be cancelled only before dispatch. Once the order has been shipped, it cannot be cancelled.
Delayed or Missing Refunds If you have not received your refund within the specified time:
• Contact your bank or payment provider • If the issue persists, please contact us at daxesh@binduxijewellers.in
Policy Updates Binduxi Jewellers reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately after posting on the website.
Contact Us For any questions regarding returns or refunds, please contact:
